Who we are & our privacy mission
Our website address is: https://geekgrape.com
Our privacy mission:
Rest assured we at GeekGrape™ use the highest standards of protecting your personal information, data, and security. Our parent company Comfort Technologies has an entire team dedicated to cyber security, together Comfort Technologies and GeekGrape™ take every measure to ensure you have a safe on-line shopping experience, we do not and will not ever sell or use your personal information for any means outside of customer service from one of our trained staff members. If you have any questions or concerns, please feel free to contact us directly by phone or email. As always, thank you for shopping with Team GeekGrape™
June 01, 2019
As you browse and shop with GeekGrape™ , we take exceptional care safe-guarding your personal information. Our own internal standards meet and often exceed all Federal, Provincial, and State privacy laws. We want you to know that we value your privacy, our trained staff is committed and determined to the responsible handling of your personal information. This includes your name, physical address, e-mail, and phone number.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: We’ll use this to, show you products you’ve recently viewed
- Location, IP address and browser type: We’ll use this for purposes like estimating taxes and shipping
- Shipping address: We’ll ask you to enter this so we can, send your order
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders
We generally store information about you for as long as we need the information for the purposes which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for three years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses
We will also store comments or reviews, if you choose to leave them
Who on our team has access: The GeekGrape™ Team
Only specifically qualified members of the GeekGrape™ team has access to the information you provide us
- Order information like what was purchased, when it was purchased and where it should be sent
- Customer information like your name, email address, and billing and shipping information
Only the qualified GeekGrape™ team members have access to this information to help fulfill orders, process refunds and support you
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
GeekGrape™ and Comfort Technologies are proudly family owned and operated
Credit Debit Cards-PayPal Express Checkout
We accept payments through Square and PayPal both. When processing payments, some of your data will be passed to Square or PayPal, including information required to process or support the payment, such as the purchase total and billing information.
***End of Privacy Revision continue reading below 5-25-2019
GeekGrape™ seeks to be the most trusted, caring, complete and exciting source for all your horse’s needs throughout its life. As you do business with us, we take great care in safeguarding your personal information and in complying with all applicable Federal, Provincial, and state privacy laws, as well as our own internal standards and best practices. We want you to know that we value your privacy and are committed to responsible handling of your personal information (such as your name, physical address, e-mail address, and phone number), and we want you to know how we handle your information.
When you participate in any of the activities described in this Policy and provide us with your personal information, you consent to how we collect, use and handle your information as explained in this Policy. Below is what we do and do not do with the personal information you provide to us as you visit our Site and store; purchase our products and/or services; participate in our programs and request a catalog.
COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION
We may collect personal information when you do the following: Shop or take advantage of our products and/or services; establish or update an account with us; enter a contest or sweepstake; participate in a survey; request a catalog; purchase and/or send an e-gift certificate; provide us with comments or suggestions; call our contact center or subscribe to our newsletters or other programs. We may use your personal information to better assist you when you visit or call us again and to send you special offers for products and services that may be of interest to you. Occasionally we may send you special offers from other Comfort Technologies properties. You may opt out of these offers at any time by clicking the opt-out link in the email. We do this by print advertising, including regular mail and catalogs, by e-mail, by telephone and with general marketing communications for product or service-specific information.
Unless you “opt-out” through opportunities available to you through our various communication vehicles, we may send you emails, catalogs or other promotional material. You may also “opt-out” of future Comfort Technologies communications by following the instructions provided in this Policy under Accessibility and Use of Your Personal Information.
When visiting our Site, if you register for an online account or for any online offers, we may ask you to provide personal information and to select a password of your own choice to help keep personal information secure. We may use your registration information to help make your online shopping experience and orders quicker and easier, by pre-filling certain parts of your shopping information.
When you make online purchases, we will collect your name, physical address, phone number, e-mail address and billing/shipping information, as well as credit card information. This information enables us to deliver products that you have ordered; fulfill your requests; contact you or the recipient(s) of your purchase in the event of order or delivery difficulties; verify or respond to your inquiries and deliver services and information about our products or Site to you. If you make a purchase through our Site, the personal information you provide (for example, name, physical address and e-mail address) will be added to our customer database. Our customer database may be used to send future GeekGrape™ communications to you, unless you specifically opt-out. Note: Online purchases require use of an e-mail address to process the order.
We may share your personal information with carefully selected third-party service providers in order to provide services to you, such as to fulfill orders (U.S. Postal Service or other delivery companies); process payments; send GeekGrape™ communications; monitor Site activity; conduct surveys; maintain our customer database; send mail and e-mail and administer drawings, contests, and rebates. We will share your personal information with our carefully selected third-party services providers on a confidential basis. These service providers are prohibited from using your personal information for any purpose other than providing GeekGrape™ .
We may combine the personal information you provide to us (on our Site, at our store, through our catalogs and programs) with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use the combined information to enhance and personalize your experience with us; improve the accuracy of our customer database (such as the U.S. Post Office to verify accuracy of addresses); increase our understanding of our customers; identify potential customers; and send GeekGrape™ marketing communications.
We may be required to disclose your personal information for legal reasons, such as in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and GeekGrape™ . We may also release personal information in the event of a corporate sale, merger, reorganization, dissolution or similar event. We will require such parties to treat your personal information in accordance with our Policy and to use and disclose your personal information solely for the purposes for which it was collected.
GENERAL INFORMATION ABOUT OUR SITE AND THE INTERNET
Our Site uses Web technologies to gather navigational information about our Site and its technical efficiencies and services, such as time to connect to our Site and download pages. This information allows us to see which areas of our Site are most visited and helps improve our understanding of our customers’ Site experiences. This practice also helps us improve the quality of online shopping experiences by recognizing and delivering more of the features, services and products our visitors prefer. In the process of gathering navigational information, non-personally identifiable information may be collected, such as domain type, Web browser version, service provider and IP address, which will provide information about a visitor’s use of our Site, such as the time of a visitor’s last visit to a Site page.
You may choose to set your Web browser to not accept cookies. If your cookies are disabled, you can still view our site and make a purchase.
We may carefully select third-party advertising companies to collect information by using cookies when you visit our Site. These select companies help us measure the effectiveness of our advertising and how visitors use our Site. We respect your right to choose whether to be included in the services that these third parties provide. For more details about your choices for no longer having information from these third-party cookies used by these companies or provided to us, please see Accessibility and Use of Your Personal Information below.
Our Site server may automatically collect the address of the Website that you came from before visiting our Site, which Web browser you used to view our Site and any search terms you have entered on our Site. Our Site also may use other technologies to track pages of our Site viewed by visitors, commonly referred to as “tracer tags.” This non-identifiable “click-stream” data helps us understand how visitors use our Site. “Click-stream” is the sequence of clicks or pages requested as a visitor explores a Website.
As a convenience to you, GeekGrape™ provides links from its Site to third-party Websites. Inclusion of these links does not imply GeekGrape™ endorsement of other companies, their Websites or their products or services. This Policy does not apply to other Websites that may be accessible through our Site, including third-party sites that display the GeekGrape™ trademarks or otherwise promote GeekGrape™ products and services. We encourage you to read the privacy policies of those other sites and third parties to learn how they collect and use information about you.
ACCESSIBILITY AND USE OF YOUR PERSONAL INFORMATION
If we are currently using your personal information to send you GeekGrape™ marketing communications and you want to change your options, you can “opt-out” of receiving our GeekGrape™ communications at any time using the following directions. You may also use these directions to change your personal information and to ask us to stop providing your personally-identifiable information to our carefully selected third-party service providers.
To “opt-out” of receiving GeekGrape™ communications, do one of the following:
1. If you’ve created an account on our Site, you can access and change your personal profile information and preferences after logging into your account.
2. Contact us online.
3. Call: 607.221.3370
Monday – Friday: 7 a.m. ET – 5 p.m. ET
Saturday: 7 a.m. ET – 12 p.m.ET
4. Mail your request to:
Attn: Customer Service
713 Pleasant Hill Rd.
Port Crane, NY 13833
If you send us an e-mail or letter, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of GeekGrape™ communications you wish to stop receiving, along with the specific e-mail address to be removed from the mailing list. This will ensure we identify you correctly in our systems so that we may accurately process your “opt-out” request.
GeekGrape™ will take the appropriate steps to implement your request to “opt-out.” Please note that due to production and mailing timelines, it may take up to ten (10) business days for e-mails and up to six (6) weeks for direct mail and catalog to make the requested change. Until that change takes effect, you may still receive GeekGrape™ communications from us, and we apologize for any inconvenience.
Please note that you also may still receive business-related communications such as order confirmations, product recall information or other administrative communications. You cannot “opt-out” of these business-related communications which are necessary to fulfill services.
SECURITY OF PERSONAL INFORMATION
GeekGrape™ and Comfort Technologies strives to maintain internal controls and procedures to ensure that the personal information you share with us is handled in a safe, secure and responsible manner. Whether you are shopping online or through our catalogs, we have security measures in place to help protect against loss, unauthorized access and alteration of the information in our control. We only will disclose such information to employees and authorized service providers who require such information for the purposes described in this Policy.
GeekGrape™ databases are protected by physical, technical and procedural measures that restrict information access to authorized persons in accordance with this Policy. Although no data transmission over the Internet can be guaranteed 100% secure, and we cannot ensure against any loss, misuse, unauthorized disclosure, alteration, or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. Our information systems are maintained behind a firewall to isolate them from access by other networks connected to the Internet, and access to personally-identifiable information is granted only to associates who need the information to perform a specific job.
SECURE ONLINE SHOPPING
Because your credit card security is a high priority, we have taken numerous steps to ensure your payment information is processed confidentially, accurately and securely. Our Site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, physical address and credit card number. PCI compliant according to industry standards.
To provide you with an increased level of security online, you may also select a password to access your personal information when you register for an online account. GeekGrape™ will not ask you for your password in an unsolicited communication.
The safety of children is very important to us. Consequently, GeekGrape™ does not knowingly or intentionally collect information from persons under 13 years of age without parental consent. If you are under 13 and wish to purchase items from our Site or wish to provide personal information, ask a parent or guardian for assistance. GeekGrape™ cannot prohibit minors from visiting our Site and must rely on parents and guardians to decide which materials are appropriate for children under 13.
QUESTIONS OR CONCERNS
To report any known or suspected privacy or security breaches, or to submit privacy-related questions or complaints, please contact us in one of the following ways, and we will respond within five (5) business days of receipt of your inquiry.
1. Contact us online.
2. Regular Mail:
Attn: Customer Service
713 Pleasant Hill RD
Port Crane, NY 13833
3. Phone: 607.221.3370
Monday – Friday: 7 a.m. ET – 5 p.m. ET
Saturday: 7 a.m. ET – 12 p.m. ET
Please be sure to include your full name, address, phone number and e-mail address (if applicable) and to specifically describe your concern so that it may be appropriately addressed.
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CHANGES/UPDATES TO THIS POLICY
Because our Site and store will continue to implement new technologies and improve the products and services we provide, this Policy is subject to change. If there are significant changes or additions to this Policy, we will identify those changes below and/or in other communicative formats to keep you informed of any new information and procedures that may change the way we collect, use or handle your personal information. If we change our information handling practices or this Policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to “opt-out” of having your information used or shared in that new way.
What personal data we collect and why we collect it
When ordering or registering on our site, as appropriate, you may be asked to enter details that are relevant to your order such as contact, billing, shipping and payment information. We collect information from you when you enter our website, register a new shopping account, chat online with our employees through our chat service, make a purchase on our website.
How We Use Your Data
We may use the information we collect from you when you register, make a purchase, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better serve you in responding to your customer service requests.
• To send periodic emails regarding your order or other products and services.
• To follow up with you after correspondence (live chat, email or phone inquiries)
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Personal data is captured when someone submits a contact form, We keep this information for customer services purposes. We only keep your information to better serve customers needs.
If you order, create account and or leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page(My Account), we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Pages and or products on this site may include embedded content (e.g. videos, images, articles, Product Data Sheets etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For Customers and or users that register or purchase on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.